Ask questions: What country are your offices based ?
Answer: United Kingdom

Ask questions: What is the URL to your hosting services ?
Answer: http://www.pipeten.com/

Ask questions: How long have you been offering hosting as a service ?
Answer: Since 2002

Ask questions: What type of hosting services do you provide ?
Answer: Our entry level solutions are shared Windows and Linux Hosting supporting all the major scripting and database
technologies. For more advanced web applications we have a range of solutions available both managed and
unmanaged servers on VPS, Cloud, and physical infrastructure. We also provide complex hosting solutions and
support from simple managed firewalls through to clustered, load balanced and geographically diverse server
farms and data replication.

Ask questions: What level of support do you offer for your clients? Email, ticket system, live support, telephone support, other. ?
Answer: Our support level is widely regarded as the best in the industry. All tickets are replied to within the hour
but more often than not it is just a matter of minutes. Our current ticket response time is permanently
displayed on the front of our website.

We provide all customers with email/ticket based support as well as secure live chat support on our website,
telephone support and 24/7 emergency telephone support direct to an engineer for dedicated server customers.